Refund policy

30-day money-back guarantee

We want you to be happy with your book page. If you're not satisfied with a paid subscription, you can request a full refund within 30 days of the payment date — no reason needed and no questions asked.

Refunds apply to the £12 per book per year subscription fee. Each book page also starts with a one-month free trial that requires no card details, so you can try the service before paying anything.

How to request a refund

Our payments and refunds are handled by Paddle, our online reseller. You can request a refund in either of these ways:

• Visit paddle.net, look up your order using the email address you paid with, and follow the refund steps; or
• Email us at info@findmybook.org with your order reference or the email address you used, and we'll raise the refund for you.

Paddle processes refunds to your original payment method. Depending on your bank or card issuer, it can take 5–10 business days for the money to appear back in your account.

After a refund

If a refunded payment was for a subscription period, the affected book page or pages will return to their previous state — usually the free trial view or, if the trial has ended, they will be hidden from the public site until a new subscription is started. Any book content you created stays saved on your account.

Cancelling a subscription

You can cancel a subscription at any time before its next renewal date. Cancelling stops future payments, and your book page stays live until the end of the period you've already paid for. Cancelling is not the same as a refund: if you cancel near the end of a paid year, you keep the service you've paid for and no refund is due — the 30-day money-back guarantee above covers refunds.

Statutory rights

Nothing in this policy affects your statutory rights as a consumer, including rights under the Consumer Contracts Regulations or applicable local law. Where those rights entitle you to more than this policy provides, they take priority.

Contact

Questions about refunds or billing can be sent to info@findmybook.org or to Class4 Ltd, trading as findmybook.org, Castle Court, Winsford, CW7 3BS.